There are a few complaints I just have been dying to put out there on the interweb recently. I decided to stop putting it off and air my grievances in the hopes that someone finds them, who will either (a) fix what’s wrong with the user experiences of these social networks, or (b) realize I’m the missing piece of their UX or social media team and hire me on the spot. Or, more likely, (c) I’ll get a huge weight off my shoulders by “blogging it out”.
Picasa (or Google Photos, or Google+)
I was one of the first people to join Google+, before it was open to the public. Remember they wanted it to be all “exclusive” and you needed an invite? I actually signed up for a mailing list, to be notified when Google+ was in beta testing. I tried it out, I created some circles, I posted things for about a week before I realized not that many people were using the damn thing. A few weeks later, everyone else did join – and then the cycle repeated itself. Fine, I’m over it.
Until . . . I wanted to view a friend’s photo album recently, and it was literally as convenient as taking the LSAT. The friend is actually a 70-year old author for whom I’m building a web presence. He tried sharing with me a photo album with Picasa. When I clicked on the link in his email, it told me the link did not exist. I had him set up a Google+ account, but still I was unable to view the album. The two of us went back and forth for about a week, until somehow he was able to share the damn album with me. It was shocking how complicated the process was, considering Google+ is supposedly all about sharing and engaging with one’s social circles. It was a mind-bogglingly difficult experience to view this guy’s one simple album.
Facebook’s iPhone App
We all know that it’s slow. Fine. But I only found out yesterday that you can’t even access Timeline from it. Does this make any sense? You cannot convert the user experience on one platform (desktop) and not the other. I was tagged in a friend’s picture, and went to approve the tag but was told the app could not access Timeline. I will, however, give Facebook credit for recently adding the ability to unfriend someone, on mobile. I unfriend people every so often when I’m feeling sassy, and not being able to do this on the go was really inconvenient. I can’t predict when some random person I met on a teen tour 10 years ago is suddenly uploading pictures of their wedding – and I want to be able to unfriend this person immediately. Even if I’m on the bus. Thankfully, this is now relatively simple to do on the mobile app. But the Timeline thing – come on.
Instagram’s Social Options
This is really also a Facebook complaint. Ever since they bought Instagram, you can no longer search for someone on Instagram by their Instagram username. You have to be Facebook friends before you can be connected on Instagram. Which I get – it’s in Facebook’s interest I guess to get even more users. But part of what I love about Instagram is how not intimate it is; it’s supposed to be all about the pictures, not the people behind them. I actually met a girl at a bar who I clicked with, and we tried becoming Instagram friends then and there – only to discover that since we’re not Facebook friends, we can’t. And it feels a lot stranger to quickly “friend” someone you meet when you’re out, as opposed to just following them on something like Instagram or even Twitter. I left the bar that night without having a new Instagram follower/followee, because I didn’t feel comfortable asking this girl to be Facebook friends right away.
Adding someone on Instagram should be much more casual; I see you taking a photo of something interesting, I want to follow you. Not get updates on your sister’s wedding photos or a link to the article you read in the Washington Post this morning.
Phew. I said my peace. Now hopefully some good will come of it, and these weird little kinks will either be worked out or I’ll realize that I’m the dumb one all along. The sad thing is I don’t feel like either of these outcomes is likely.